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Survey TypesEngagement Planning (And You Should, Too!)February is stuffed full of cute graphics, sweet treats, and nudges to show those you care about how big of a deal they are. In...5 min read
Survey TypesSOS: How to Get More From Fewer SurveysIf you’re trying to do more with less these days, you’re not alone. Ready to maximize your resources — both talent and budget — and...5 min read
Survey TypesHow to Write Effective 360-Degree SurveysCan we offer some advice? Getting feedback from one person may be helpful, but feedback from more people can offer even more valuable angles of...4 min read
Survey Types8 Reasons Why NPS and eNPS MatterNet Promoter Score—known as NPS, or eNPS when it’s applied to employees—is an important metric gauging customer or employee loyalty. While many people are familiar...3 min read
Survey TypesCX Metrics: How is NPS Calculated?Could there really be one question to rule them all? As we continue our deeper look at CX metrics that drive strategy and business decisions,...5 min read
Survey TypesNursing Home Surveys: What They Can Tell Providers About the Resident ExperienceThe world has staggered through one of the most deadly and disruptive pandemics in history. Millions of deaths and countless hardship cases pave the jagged...3 min read
Survey TypesKnow Better, Do Better: Focus on Mental Health Awareness at WorkMental health awareness and employee well-being are both topics that have gained greater importance in the last decade, and as The Great Resignation has shown,...3 min read
Survey TypesWhen to Initiate a CSAT SurveyWe’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to CX, and that’s because we’re all about feedback here at...3 min read
Survey TypesHow is CSAT Calculated?The CSAT score has long been beloved by CX experts, who consider it the best way to get a general sense of how satisfied customers...4 min read
Survey TypesAre your credit union members ready for ITMs?ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a “next step” in the technology’s evolution. While...4 min read
Survey TypesBrand Identity: The What, Why, When, and How (With Examples!)The WHAT Before we dive deep into brand identity, let’s get our definitions straight. Brand identity does not equal brand. It is important to not...4 min read
Survey TypesHow can you tell when your customer feedback survey has gone stale?You know you want to solicit customer feedback. You carefully craft questions and set up the survey. You invite customers to respond. But then what...6 min read
Survey Types360 Employee Feedback: What, Why, and WhenWe all want feedback, right? Ideally, we want positive feedback, meaning encouragement that we’re doing a fantastic job. Realistically, however, we probably also need some...8 min read
Survey Types30 Employee Engagement Survey Questions That You Need to AskYour staff retention depends on keeping your employees motivated and committed to their careers with your organization. So, in this article, I’ve compiled the most...5 min read
Survey Types“More Training” Isn’t Always the Answer for Performance ProblemsIn a society that likes to super-size things and typically views bigger as better, we’re also fans of “more.” While we may now be more...